At The Comfy Shorts, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations, or an issue may arise with your order. Below is a detailed guide on how to initiate a return, under what circumstances we offer returns and refunds, our return timeframe, and when you can expect a refund.
Initiating a Return To start the return process, kindly email us at info@thecomfyshorts.com with your order number and the reason for the return. We will review your request and, if accepted, provide you with a return shipping label along with detailed instructions on the return procedure. Please note, returns must be requested before sending items back to us; unsolicited returns will not be accepted.
Eligibility for Returns and Refunds We are committed to ensuring you are satisfied with your purchase. Returns and refunds are available for products that are:
- Damaged or defective upon arrival
- Incorrectly shipped
- Not meeting your expectations, provided they are in their original, unused condition and packaging
Return Timeframe You have 30 days from the delivery date to submit a return request. This period allows you to assess the product and decide if it fits your needs.
Refund Process Upon receipt and inspection of your return. Refunds are typically issued within 14 days of receiving the returned product. Please be aware that The Comfy Shorts is not responsible for any bank fees you may incur during the refund process.
Return Shipping Cost We cover the return shipping cost only if the product is damaged, defective, or the wrong item was sent. For all other returns, the shipping cost is the responsibility of the customer.
No Restocking Fee We value your experience and do not charge a restocking fee for items returned within 30 days of receipt.
Damages and Issues Please inspect your order upon reception. If you discover any defects, damage, or incorrect items, contact us immediately at info@thecomfyshorts.com so we can address and rectify the issue promptly.
Exchanges For the most efficient resolution, we recommend returning the unwanted item and placing a new order for the desired product once your return is approved. This ensures the quickest turnaround for receiving your new item.
For any questions or further clarification on our Return & Refund Policy, please don't hesitate to reach out to us at info@thecomfyshorts.com. We are here to help and ensure your shopping experience with The Comfy Shorts is nothing short of excellent.
Address: 28010 Eucalyptus Ave, Moreno Valley, CA 92555, USA